General Terms of Use
This Privacy Policy governs the manner in which Staylike Limited collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://staylike.com/ website (“Site”). This privacy policy applies to the Site and all products and services offered by Staylike Limited.
Personal identification information
We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site.. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Changes to this privacy policy
Staylike LTD has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Payment Terms & Conditions
Payment Card Information :
To use certain services on our site, such as to make reservations at certain accommodation, and to purchase products or services, we may require credit or debit card account information. By submitting your credit or debit card account information through our Sites, you expressly consent to the sharing of your information with Staylike Limited. Staylike Limited uses third-party payment processors, and other third-party service providers to the extent necessary for these services and/or for the purpose of detecting fraud, and you further agree to the following terms.
When you use a credit or debit card to secure a reservation through our site, you agree and trust to provide Staylike with your credit or debit card account information (including card number and expiration date, and the CVV number) to our third-party payment service providers and the applicable restaurant
1. Confirmation of Booking :
These terms are applicable to all Contracts of any kind made by Guest / Customer and Staylike Limited and apply to all reservations, bookings and agreements for accommodation. Confirmation of a booking by the Client / Guest is deemed acceptance of these terms on behalf of the Client and its guests.
2. Payment :
The Client agrees to pay all rental costs and other charges relating to the apartment and is liable for payment of any incidentals for the period listed on the booking confirmation form which accompanies each booking as well as all and any damage to the apartment or the fixtures fittings and chattels beyond normal wear and tear. The Client will pay all rental costs and charges in sterling (£GBP) to Staylike LTD.
2.2. Payment is due at the time of booking
2.3. Bookings held without payment are classed as unconfirmed and may be cancelled at any time.
2.4. All payments by credit card will incur a surcharge of 3.5% of the rental costs and other charges excluding Amex which shall incur a surcharge of 4.5%. Customers paying by Credit Card must provide a credit or debit card to hold against payment.
2.5. Pre-Approved Clients only – Payment for pre-approved clients is due 30 days after move in date. Late or non-payment will be subject to a late payment interest charge of 5% above HSBC’s base rate from the date payment is due until payment has been received in full as cleared funds.
2.6. Clients wishing to pay by BACS or TRANSFERS (Including INTERNATIONAL TRANSFERS) must do so immediately upon receiving the pro-forma invoice.
3. Cancellation Policy
3.1. All cancelled or amended bookings must be given in writing and will not be valid until it has been received by Staylike Limited.
3.2. Cancellation of any converted booking (excluding group reservations) is as followed: 72 hours for less than 27 nights, 7 days for 28-90 nights & 14 days for more than 91 nights
3.3. Any cancelled or amended bookings that were processed by credit card will not be refunded the credit card surcharge.
3.4. If a cancelled or amended booking was booked under a promotional rate or code no refunds will be given.
3.5. The Client must provide at least 7 days written notice to apply for an extension to the reserved move-out date. Staylike will endeavour to grant any requests for such extension, however, this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.
3.6. These terms and conditions apply to any extension of the booking as they do to the original booking.
3.7. Whilst all reasonable efforts have been taken by Staylike Limited to ensure that bookings made are able to proceed, Staylike limited reserves the right to relocate any booking to another apartment of similar size and standard in the locality. The Client has the right to cancel such booking in these circumstances but the Client acknowledges that Staylike LTD will not accept any liability for any loss or damage suffered by or caused to the Client or its guests in consequence of (i) the relocation of the Client or its guests or (ii) the Clients subsequent cancellation in accordance with this clause.
4. Arrival and Departure
4.1. Standard check-in hours are between: 15:00 to 23:00. Check-out hours: before 11:00 (AM);
4.2. Upon arrival check-in a member of Staylike LTD will request a copy of Photo Identification and the credit card used to make the booking. This is carried out as part of our normal security check, in the interests of all parties to protect Staylike LTD, the Client and its guests against fraud.
4.3. Upon arrival Staylike LTD may require a pre-authorisation of your chip & PIN credit or debit card at check-in. No money is transferred at that time and the pre-authorisation is used to cover incidental items including (but not limited to): breaches of these terms and conditions; breakages; damage to the apartment; excessive cleaning above the normal level of cleaning due to the apartment being left in an unacceptable state of cleanliness. (Please note that the pre-authorisation may affect available funds balance or spending limit on the credit or debit card used at the time of check-in for a period of 5 days (please note this is an indicative timescale only). Once a pre-authorisation has been made, Staylike LTD cannot release, remove or lower the authorised amount until Staylike LTD process the final account after departure.
4.4. Staylike LTD reserves the right to refuse a guest entry and accommodation if, on arrival, Staylike LTD’s management considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
4.5. Failure to check-in by 9am on the day after your booked arrival date, without prior notification that you intend to arrive at a later date, may result in your reservation being cancelled.
4.6. On departure, guests must vacate their apartment and check-out by no later than 10.30 a.m. Failure to do so will entitle Staylike LTD to charge £50 for check-outs after 10:30 a.m. but before 2pm and a full night’s stay for check-outs 2 PM or later on the agreed date of departure.
4.7. A minimum fee of £100 plus VAT will be charged for keys not returned within 24 hours of the date of departure. Should any keys be lost or stolen the Client will be liable for the full cost of an emergency locksmith plus any replacement fobs required for operating entrance doors/car park gates, etc.
4.8. Staylike LTD reserves the right to remove a guest’s belongings from the apartment if the guest has failed to check out by 3pm on the agreed date of departure and Staylike LTD accepts no liability for any loss whatsoever of or damage to these items.
5. Guests Responsibilities
5.1. The guest acknowledges receipt of and agrees to abide by the apartment rules and procedures in force from time to time including but not limited to health and safety and security procedures and statutory requirements.
5.2. Guests are responsible for their own belongings whilst at the apartment.
5.3. No animals of any kind are permitted in the apartment except guide dogs.
5.4. All Staylike LTD apartments are non-smoking apartments and a charge of one night’s stay will be levied for any breach of this clause.
5.5. Children under the age of 14 must be supervised by an adult guest at all times.
5.6. The Client accepts full responsibility for any damage occasioned to the apartment or its contents beyond normal wear and tear. Guests must forthwith notify Staylike LTD of all damage, loss or broken items or matters requiring maintenance.
5.7. The maximum room occupancy for each apartment type is as follows: Studio = 2 persons, 1 Bed = 2 persons and 2 Bed = 4 persons, 3 Bed = 6 person. Notwithstanding the maximum occupancy for each apartment, if the occupancy exceeds 2 persons in a 1 Bed or 4 persons in a 2 Bed then the Client must purchase from Staylike LTD additional beds. No additional guests will be authorised to stay at the premises unless authorised by Staylike LTD; additional charges will apply in such instances at the discretion on Staylike personnel depending on seasonal rates.
5.8. Staylike LTD has a strict no-party policy. The maximum number of people per apartment should not be exceeded and noise levels must not cause a disturbance to Staylike LTD’s staff or other guests. Additional charges will be levied if there is evidence of a party having occurred.
5.9. Staylike LTD reserves the right to require a guest to leave if he/she is causing a disturbance, nuisance or annoyance to other guests or Staylike LTD’s staff or is behaving in an unacceptable manner. Where this occurs no refund will be given.
6. Broadband
6.1. Staylike LTD will not be held responsible for any loss or damage to Client’s or guests’ computer hardware or software or any information stored in the computer whilst connected to the broadband connection at the apartment.
6.2. No Client or guest must use the broadband connection at the apartment for any illegal or immoral purposes.
7. Non Creation of a Tenancy
7.1. Neither the Client nor guests have exclusive access to the apartment and Staylike LTD, and those authorised by Staylike LTD, have the right of access to the apartment at all reasonable times (but at all times in cases of emergency) without notice being given to the Client or guests.
7.2. The apartment is only to be used as temporary or holiday accommodation only and does not create a tenancy of the apartment periodic or otherwise and no relationship of Landlord and Tenant is created between Staylike LTD and the Client and their guests.
7.3. These terms and conditions constitute an excluded agreement under section 3A(7)(a) of the Protection from Eviction Act 1977 (as amended). They cannot be construed as an assured tenancy under the Housing Act 1988 as amended.
8. Limitation of Liability
8.1. Staylike LTD accepts no responsibility for loss or damage to guests’ property. Staylike LTD encourages all guests to carry travel insurance in the unlikely event of such incidents. Staylike LTD suggests that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
8.2. Staylike LTD shall not be liable to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with these terms and conditions other than death or personal injury caused by its negligence, or the negligence of its employees.
9. Miscellaneous
9.1. Staylike LTD shall not be liable to the Client as a result of any delay or failure to perform its obligations under these terms and conditions as a result of a Force Majeure Event. For the purposes of these terms and conditions, a Force Majeure Event means an event beyond the reasonable control of Staylike LTD including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of Staylike LTD or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
9.2. Notice in writing means by fax, post or email to the fax number, address or email address listed below.
9.3. If a court or any other competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these terms and conditions shall not be affected.
9.4. If any invalid, unenforceable or illegal provision of these terms and conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
9.5. Variation: Except as set out in these terms and conditions, any variation, including the introduction of any additional terms and conditions shall only be binding when agreed in writing and signed by Staylike LTD.
9.6. These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.